Privacy Policy

At Blooms n Bough (www.bnbplants.com) we take customer privacy seriously and respect the privacy concerns of the users of our website. This Privacy Policy describes how Blooms n Bough collects, uses, discloses and otherwise processes personal information in connection with our website (‘the site’ or ‘www.bnbplants.com’), mobile application (‘the app’ – to be set out soon) and any other related content, services, products and any other features and functionality offered on or through those sites and apps or any other related services. We use your personal data to provide and improve our services. By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.

• Collection anduse of Personal Data

 

What personal information do we collect?

 

Personal Data

While using our services, you may be required to provide us with certain personally identifiable information that can be used to reach out to you for deliveries or to contact or identify you. The personal information we collect from, and about, you may vary depending on how you engage with our Services and the information you provide voluntarily. We may collect personal information directly from you or otherwise in connection with your use of the Services, such as:

• Contact Information:including your first name, last name, contact details such as phone number, mobile number, postal address, email address, event or conference address as may be required, company address (in the event of corporate orders), or any other shipping address and contact information as may be mandated by you and any other related information that may be required for communication. 
• Inquiry Information:including information provided in messages sent through forms or surveys, to our email addresses, or via phone. This also may include information provided when you sign up for our newsletters.
• Account Information: including name, username, account ID, date of birth, contact information, profile information, saved, “liked,” or bookmarked items (e.g., articles or plants arrangements), payment and purchase history information, subscription information, courses enrolled in and completed and any other related and required information to facilitate smooth services.
• Financial Information: including credit and debit card information, bank account and routing number, and billing and shipping address.
• Demographic Information: including age, gender, race, income, occupation, marital status, and information about your household/family status, including your household size and the length of time at your residence.
• User-Generated Content:including personal information you choose to provide about yourself when you participate in reviews, forums, testimonials or discussions on our services or plants in general or post comments or reviews, and participate in any services. Please be aware that information you post may be viewed, used, or captured by anyone who visits the services, therefore, you should avoid posting sensitive personal information that you would not want to be available to the public.
• Contest, Sweepstakes, and Survey Information: including information provided when you enter a contest or sweepstakes, information included in any responses submitted through surveys or questionnaires, or the content of any testimonials.
• Inferences About Your Interests, Preferences, and Other Behavioural Data:including hobbies, interests, and characteristics, e.g., your favourite plants, your interests in plant arrangements, your garden recipes, past purchases, or the type of planters you may prefer, or about your existing layout which you are interested in arranging using our services, and any other related information.

 

What is the information automatically collected?

General

As is true of many digital properties, we and our third-party partners may automatically collect information you provide to us and information about your device and use of the service when you visit or interact with our services. We, and our third-party partners, use cookies and other tracking technologies (e.g., pixels, SDKs, APIs, scripts, location-identifying technologies, and logging technologies) in connection with our services to collect and store the information described in this section (and otherwise expanded upon in other sections) for our, and our third-party partners’, purposes.

Data collected may include information such as your device’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data, we may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

 

The type of information automatically collected includes:

• Device data: including internet protocol (IP) address, operating system, device type and version, browser type and version, browser id, the URL entered, the referring page, date/time of visit, other user agent string data, the time spent on our services, and any errors that may occur during the visit to our services. Device data may overlap with the other categories of data listed below.
• Analytics/Usage data: including the path taken to our services, through our services, and when exiting our services, usage and activity on or in connection with our services (e.g., pages visited, links clicked, videos watched), metrics on how many emails we send are actually opened and which attachments or links are opened, clicked, or viewed (such as via pixels, as described further below). We may also use third-party tools to collect information you provide to us or information about how you use the services, including mouse movements, scrolling, clicks, and keystroke activity on the Services and other browsing, search, or purchasing behaviour. These tools may also record information you enter when you interact with our services or engage in chat or other features through our services.
• Location data:including geographic location we or our third-party providers may collect, such as via permissions within the app operating system or browser functionality.
• Advertising/Advertising measurement data: including data associated with your view of, or your clicks on, advertisements served on our Services, cookie IDs or other digital or proprietary identifiers (e.g., iOS IDFA, Google AAID) assigned to such device, and device metadata, analytics/usage data, and location data described above, in each case, for purposes of serving advertising (personalized or otherwise) or facilitating advertising measurement/attribution to better optimize or otherwise understand the effectiveness of ad campaigns.

Note that we and our third-party partners may combine information that each of us collects automatically with other information about you, including information you choose to provide.

 

Third-Party Sources

We also obtain personal information from third parties, which we often combine with personal information we collect either automatically or directly from an individual. For example, we may receive the same categories of personal information described above from the following third parties:

• Other Users who Interact with our Services:  We may receive your information from other users who interact with our Services.
• Business Partners: We may receive your information from our business partners, such as companies that offer their products or services on our services or on other properties (e.g., digital properties, offline locations) or marketing/advertising and analytics partners, including third-party brands/agencies or other partners that facilitate the buying and selling of advertising inventory on our services, measure of the effectiveness of those related ad campaigns, or inform business analytics (e.g., view rates, bounce rates, audience composition).
• Social Media Networks: When an individual interacts with our services through various social media networks, such as when someone logs in through a social network, “Likes” us on Instagram, or follows us or shares our content on Google, Facebook, Instagram, Twitter, or other social networks, we may receive some information from those social networks including your profile information and any other information you permit the social network to share with third parties. We use this information to allow you to log into your account, to communicate or interact with individuals on the social network, to better understand the demographics of our visitors, and to personalize content and advertising.   Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information or linking or connecting them to other services.
• Information We Receive From Authentication Services:Some parts of our service may allow you to login through a third-party social network or authentication service such as Facebook or Google. These services will authenticate the individual’s identity and provide the option to share certain personal information with us, which could include a name, email address, address book and contacts, or other information. The data we receive is dependent on that third party’s policies and the individual’s privacy settings on that third-party digital property. We use this information to authenticate the individual’s account, to provide our services, to communicate with our users, and for advertising and marketing purposes.
• Service Providers:Our service providers that perform services on our behalf, such as payment processors or survey and third parties who conduct marketing/advertising and analytics activities on our behalf, collect personal information and may share some or all of this information with us.
• Information Providers:We may from time to time obtain information from third-party information providers to correct or supplement personal information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with an individual or obtain demographic information (e.g., interests, preferences).
• Other Sources:We may also collect personal information about individuals that we do not otherwise have from, for example, publicly available sources, third-party data providers, brand partnerships, or through transactions such as mergers and acquisitions.

 

How we use personal information?

General

We may use your information for various purposes, including:

• To fulfill your requests and provide our Services to you. This includes:

– To provide and maintain our Service, including to monitor the usage of our Service.

– To manage Your Account: to manage Your registration as a user of the Service. The personal data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

– For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

– To communicate with you:  For example, we may communicate with you about your account activities, such as by providing you transaction confirmations or alerting you when a subscription is up for renewal. If you register with us, we may enrol you in Blooms n Bough email newsletters or other periodic electronic communications and may also send you user surveys and promotional communications. We may communicate with you by email, postal mail, telephone, text message, or other means. We may use push notifications on Apps to your mobile device. We may contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

– To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

– To manage your requests: To attend and manage your requests to us.

– For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Us about our Service users is among the assets transferred.

– For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

– To monitor, improve, and develop our products and services: We may use your information to understand our users and to tailor or optimize our Services. For example, we may analyse statistics and trends to make our services better and to develop or better personalize the services or new services.

– To personalize your experience on our services: This includes providing you with content or other products or services you might be interested in and de-emphasize content you’ve already read or viewed.

– For marketing purposes: We may send you communications about new features, updates, products, and special offers.  We may also use your information to serve you ads about our products or other products or services we (or our advertising partners, such as other third-party brands/agencies) think you might find interesting. We may also use individual and aggregate information about you to inform our, and our third-party partners, marketing and advertising campaigns more broadly.  

– To protect the security and integrity of our business, comply with legal requirements and obligations, or as otherwise permitted by law: We may use your information to protect our company, our affiliates, including other Blooms n Bough brands, our customers, and our services.  We may also use information in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, protect and defend our rights and property, or the rights or safety of third parties, enforce our Terms of Use, this Privacy Policy, or agreements with third parties, detect and prevent fraud or for crime-prevention purposes, or for any other reason permitted by law.  We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets and may use information in connection with or as an asset in such a corporate business transaction. Personal information may also be used in the event of insolvency, bankruptcy, or receivership.

– For any other purposes with your consent, at your direction, or where notice is provided: We may use your personal information for any other purposes with your consent, at your direction, or where notice is otherwise provided.

 

How We Share Personal Information?

The personal information we collect from you is used by all the companies and brands linked to the Blooms n Bough family. We may also disclose personal information to third parties, including:

• Third Parties At Your Request:You may choose to share your activities on the Services with your friends through email, text, or on various social media networks.
• Promotional Partners:We may share information with third parties with whom we partner to provide contests, surveys, and sweepstakes, or other joint promotional activities.
• Marketing and Strategic Business Partners:We may share information with marketing/advertising, analytics, and other business partners (such as those that provide their own products or services on other properties) for purposes such as us or those entities providing you with information, undertaking marketing/advertising activities about products or services that may interest you, informing business analytics, or for other business or commercial purposes as may be further described in their privacy policies or our privacy policy.
• Online Advertising Partners:We may share information with third-party online advertising partners or permit these partners to collect information from you on our Services to facilitate online advertising and related measurement/attribution activities.
• The Public: When you provide feedback or post user content on our Services (e.g., if you post a comment on an article or comment on our social media sites), your information (e.g., your first name, last initial, state of residence, and your comments) may be displayed on our Services or on our social media pages. When you engage with us on social media, we may tag your social media account or the social media account of others (e.g., to give photo credit to another user).
• With Your Consent, At Your Direction, or Where Notice is Provided:  In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct such sharing or where notice is otherwise provided.
• Service Providers and Advisors:Personal information may be shared with third-party vendors and other service providers who perform services for us or on our behalf. This may include certain vendors and providers who engage in marketing or advertising activities, analytics, or provide mailing or email services, tax and accounting services, product fulfillment, delivery services, payments processing, data enhancement services, fraud prevention, web hosting, or analytic services.
• Purchasers and Third Parties in Connection With a Business Transaction:Personal information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of any or all of our company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by an affiliate or third party, or in the event of a bankruptcy, or related or similar proceedings.
• Law Enforcement, Regulators and Other Parties For Legal Reasons:Personal information may be disclosed to third parties, as required by law or subpoena, or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement, (b) to enforce our Terms of Use or to protect the security or integrity of our Services, or (c) to exercise or protect the rights, property, or personal safety of our organization, our visitors, or others.

In connection with any of the above, we may share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you.

 

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons:Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

 

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:

 

• Necessary / Essential Cookies

Type: Session Cookies

Purpose: These cookies are essential to provide you with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

 

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you from having to re-enter your preferences every time you use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

 

Retention of your Personal Data

The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of your Personal Data

Your information, including personal data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the personal data that We have collected about you.

Our Service may give you the ability to delete certain information about you from within the Service.

You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that you have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of your personal data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your personal data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If We become aware that We have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By visiting this page on our website: https://www.bnbplants.com/contact-us/

By phone number: 9860053547

 

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our service or parts of our service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Blooms n bough.

Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

Country refers to: India

Device means any device that can access the service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Blooms n bough, accessible from https://www.bnbplants.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.